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Knowledge Management Lead

Location: Singapore, Central Singapore SG


Requisition Number: 2453

Position Title: Talent Management Manager

External Description:

Job Title: Knowledge Management Lead


To assist in driving company profitability and long-term business relationships, through faultless process management, maintenance and implementation as well as innovation of existing delivery.

Reporting to:

Client Services Director

Job purpose:

  • To assist in the implementation of business processes, client engagements and internal projects, including any technology implemented. To assist the management of internal projects including oversight, tracking and reporting on project status and ensuring alignment with organizational objectives.
  • Build, maintain and continuously improve process documentation to deliver exceptional experience.
  • To cultivate and maintain long term collaborative relationships with internal and external stakeholders. To monitor work and evaluate results to ensure organizational objectives are met.

Main accountabilities:

The main accountability areas for this position are:

a)    Process Design, Implementation & Maintenance

  • Work with CSD and cross functional Stakeholders to map and design efficient business processes
  • Create process documentation to support new and existing processes
  • Implementation and training of new and existing business processes across all stakeholder groups
  • Continuous review and improvement of business processes
  • Maintain and update process documentation periodically and through continuous improvement
  • Scheduling and ensuring all business processes are delivered on time.

b)    Project Management

  • Monitor project milestones to ensure achievement of commitments
  • Monitor project implementation for standardized process and documentation
  • Enhance internal efficiency and effectiveness by utilizing a disciplined project management approach
  • Enhance internal efficiency and effectiveness by utilizing best practices project management tools
  • Internal Projects - Oversee centralized management of internal projects
  • Track and report on project status
  • Manage resources for delivering of RPO processes to the Client Services groups

c)     Reporting

  • Monitor SLAs and KPIs & Direct corrective action (if required) Weekly, Monthly & Quarterly
  • Report on and review Implementation SLAs and KPIs

Key Performance Indicators:

The following indicators are suggested to monitor performance and can be used to identify problem areas:

  • Client Feedback results / Customer Experience
  • Projects completed on time and on budget
  • 360 degree feedback


All employees are required to exemplify the full suite of Randstad competencies and behaviours however the key competencies for this role include:

  • Strong Concepts
  • Commercial acumen
  • Client / Experience focused

●      Best People

  • Team leadership
  • Performance management
  • Resilience
  • Work under pressure
  • Ability to Influence
  • Stakeholder Management

●      Excellent Execution

  • Passion for results o Commercial drive o Team working
  • Efficient implementation

●      Superior Brands

  • Promoting core values
  • Authenticity

Knowledge, skills and experience: Education

  • Minimum: Bachelor’s Degree in Business Management or similar discipline
  • Preferred: PMP- Six Sigma or similar disciplines preferred



  • 5+ years of experience in leadership involving process implementation and leading business transformation
  • Proven track record in innovative and forward thinking solutions
  • Ability to develop and manage project timelines; accurately estimate work effort; identify and secure needed resources; escalate conflicting priorities; influence team members and business leaders to successfully execute
  • Ability to build strong, effective relationships as a leader, team member, and Randstad resource
  • Excellent cross functional stakeholder management and influencing skills
  • Ability to provide excellent customer service to both internal and external customers
  • Strong business acumen, hardworking, high integrity and a strong desire to succeed
  • Effective interpersonal and written and verbal communication skills
  • Strong organizational and presentation skills
  • Effective time management skills
  • Ability to prioritize and accomplish multiple tasks simultaneously
  • Capable of working independently in a self-directed capacity, as well as in a team environment
  • Ability to rely on experience and judgment to plan and accomplish goals
  • Experience in resolving conflicts and gain cooperation among peers, staff and client
  • Experience in researching complex issues and developing recommended actions
  • Experience in project management methodologies
  • Experience in quality management methodologies
  • Business Process Outsourcing -knowledge of current trends and best practices in Process Outsourcing, and client business
  • Business Case development

IT Knowledge and Experience

  • Google Suite
  • Visio
  • Salesforce
  • SharePoint
  • Preferred: Resource Management / Professional Services Automation tools

If keen, kindly forward your resume/application to

Do take note that only shortlisted candidates will be contacted.

Company Name: Randstad Sourceright
EA licence no.: 94C3609
EA personnel name: Olsem Stefanus Emmanuel
EA personnel registration no.: R2094432



Community / Marketing Title: Knowledge Management Lead

Company Profile:

Randstad is a global leader in the HR services industry, with Asia-Pacific operations in Singapore, Malaysia, Hong Kong, China, India, Australia and New Zealand. Our business supports people organisations in realising their true potential, helping find the best permanent and contract talent across industries.

EEO Employer Verbiage:

Location_formattedLocationLong: Singapore, Central Singapore SG

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