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Operations Excellence

Location: Bengaluru, Karnataka IN


Requisition Number: 3670

Position Title: Others

External Description:

Operational Excellence
job family
job grade
reports to OpEx Director - APAC
about Randstad
Randstad Sourceright (RSR) is a global talent leader, providing solutions and expertise that
help companies position for growth, execute on strategy, and improve business agility.
Randstad Sourceright’s experience encompasses all facets of talent acquisition of permanent
employees and the contingent and contractor workforce. Key offerings include Recruitment
Process Outsourcing (RPO), Managed Services Provider (MSP) programs and Total Talent
purpose of the job
This role is responsible for instilling operational excellence and driving transformational
change, across multiple RPO programmes. to ensure the service provided to either a specific
client account or region is operating to best practice processes and evolves through the
implementation of new products and services to keep the account and solution ahead of the
The role holder will be responsible for a broad range activities including partnering with
program leaders to formulate the continuous improvement roadmap, implement operational
changes e.g. deploying process improvements to improve performance or making
enhancements to the operating model in order to ensure RSR keeps the Clients brand and
service vibrant, introducing innovative resourcing/talent tools and technologies to improve
stakeholder experience and maximise solution efficiency.
This role holder will be central to operational excellence for both onsite and off-site teams
supporting the account, ensuring delivery is managed in the most efficient and consistent
manner at all times; whilst constantly reviewing processes and procedures to make sure
they are effective and efficient and monitoring legislation, compliance, commercials and
The role has an intentionally broad scope and would attract and suit individuals with strong
RPO operational experience in addition to developed project management skills and data
analytics with proven experience of being an innovator and change agent within the talent
acquisition sector.
● Program Healthchecks - Internal & Customer linked to SLA/KPIS
● Driving continuous improvements with the program leadership team
● Build roadmaps - Technology and Strategic in collaboration with program leaders
● Standardisation of all processes[internal] across the region
● Best practice Library building along with the Global, regional and country teams
● Audit and evaluate risk assessment across programs for Technology, People, Process
& Data - Internal & External
● Identify opportunities for Diversity, Talent marketing & Talent intelligence across
programs, to build continuous improvements.
● Provide Governance support across programs for MBR & QBRs across programs
● Work in collaboration with the global OpEx, GTO and DIGI teams on projects across
the region.
know how
● Define, lead and deliver special projects necessary to enhance the service
offering to the client and guarantee continuous improvement
● Leverage extensive knowledge of recruitment outsourcing (MSP & RPO
operations, contractuals and best practice processes)
● Work as a key part of the Operational Excellence function to ensure all
client change initiatives are delivered to plan. leveraging best practices
utilised across the function / region where possible
● Act as a strategic & trusted partner to both the client and RSR account
operations teams.
● Ability to design and deliver project plans and successfully manage
● Influence operational teams to ensure they adopt and work on
continuous improvement activities
● Collaborate with appropriate resources (both internal and external) as
required to achieve goals/objectives
● Excellent communication, influencing and negotiating skills
● Experienced in partnership
● Excel & google suite expertise & knowledge of VMS / ATS systems
● Expertise in data analytics
Problem Solving:
● Assess where key gaps exist in current service delivery which could undermine the
security and tenure of client relationship
● In-depth data analysis (reviewing, manipulating, interpreting, identifying trends and
presenting) of a suite of reports and data
● In-depth process analysis to identify and remove waste and instill best practice
● Anticipate future service delivering requirements through analysis of market trends
and client expectations
● Oversee high quality delivery of strategic initiatives into client
● Utilising performance data to anticipate and highlight impact, acting in an early
warning capacity
● Oversee strategic initiatives with the goal of ensuring contract expansion and client
● Identify, project manage and implement continuous improvement projects across a
broad portfolio of recruitment dimensions, ensuring that maximum value was
returned to both the client and RSR
● Work collaboratively with a broad range of client groups, recruitment technology
providers and agencies to ensure the MSP solution meets constantly changing client
● Creating & driving initiatives to improve the account(s)
● Monitoring, translating and adherence to Client Account Contracts & Policies including
but not limited to training of team and screening
● Devise and control project plans to ensure successful deployment of strategic
initiatives and changes needed within the account as listed above. (Projects may also
be client or RSR region led).
Randstad competencies
Intellectual Strength - leverage strong intellectual power to identify pattern and
draw insights from information in order to conceptualize strategic direction, solve
problems and identify opportunities
Agility - proactively address change on all dimensions. They anticipate change and
view situations from different perspectives whilst keeping pace in decision making to
realize opportunities and mitigate risks
Excellent Execution - drive excellent execution by setting up robust processes to
execute strategies and follow through with strong monitoring and operational
navigation to ensure results. Is firm and courageous in leading execution
Connect - identify potential for synergies across the business and build commitment
to achieve shared goals. They thrive on working with people (internal & external,
clients & flex workers) that represent a mix of backgrounds, insights and
Partner - build strategic partnerships with clients and stakeholders. They actively
shape the external environment for the success of Randstad, leveraging their
personal credibility and thought leadership in getting people onside
● Business related postgraduate qualification or equivalent relevant business
● Project management qualifications or equivalent relevant business experience
● Extensive experience of recruitment outsourcing, ideally both MSP & RPO operations
● Influencing skills and people management in a results driven environment
● Ability to liaise with all levels of management including executive level, both
internally & client-facing
● Ability to develop & deliver business plans and strategies
● Demonstrated ability to set & meet goals and deadlines
● Proven experience of developing relationships working at a strategic and operational
● Proven years experience of driving change and delivery of complex projects
Knowledge & competencies
● Knowledge of recruitment systems such as ATS, VMS & CRMs
● Knowledge of LEAN, Agile or Six Sigma methodologies
● Knowledge & experience of project management methodologies (Prince,
● Microsoft Office (Excel/PPT/Word/Visio)
● GSuite (GMail / google slides / google sheets)
● Excellent communication, influencing and negotiation skills
● Knowledge of current trends & best practices in RPO & MSP
● Evidence that you can work well under pressure
● Evidence that you are an excellent team player & can also work independently
additional skills needed
● Willingness to travel when possible within your region and occasionally
(presentations, workshops…)
● Fluent (written and oral) in English and preferably another language



Community / Marketing Title: Operations Excellence

Company Profile:

Randstad is a global leader in the HR services industry, with Asia-Pacific operations in Singapore, Malaysia, Hong Kong, China, India, Australia and New Zealand. Our business supports people organisations in realising their true potential, helping find the best permanent and contract talent across industries.

EEO Employer Verbiage:

Location_formattedLocationLong: Bengaluru, Karnataka IN